Some airlines and credit card companies don’t allow transferring points after death, meaning you or the person you’re planning for should transfer points or enroll in a family point pooling program before a passing.
Here are the contact numbers and policies for the largest credit cards:
- Chase Ultimate Rewards
- Official terms and conditions say that the points are forfeited with death. However, in practice, the points will be automatically redeemed for cash as an account statement credit.
- Call Chase Rewards for more information: 1-800-432-3117
- American Express Rewards
- The authorized executor may redeem points for a one-time redemption as a gift card or through Membership Rewards transfer partner program.
- Contact customer service for further assistance: 1-800-297-3276
- Citi ThankYou Rewards
- Points can be redeemed for cash rewards if a written request and documents certifying the death and affirming the identity of the executor are submitted within one year of death.
- Contact ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596).
- Barclays
- Their official policy states that points are not transferable, but you should contact the bank to see if they can make exceptions.
- Call 1-877-523-0478
- Bank of America
- An authorized representative of the estate may request redemption, which must take place within 57 days of account closing. Redemption will be in the name of the deceased primary cardholder.
- Contact 1-888-689-4466 for further assistance.
Here are the contact numbers for the largest airlines:
- Alaska Airlines: 1-800-654-5669
- American Airlines: 1-800-433-7300
- Delta: 1-800-221-1212
- JetBlue: 1-800-538-2583
- Southwest: 1-800-435-9792
- United: 1-800-421-4655
